IT user support technicians Salary
Median salary £34,314 per year (2025). Based on ONS ASHE data.
Gross pay, before deductions. See take-home pay on £34,000 after tax and National Insurance →
For it user support technicians, £35,128 is the typical (median) pay. That is below the UK full-time median of £39,039 — -10% versus the national average. Experienced it user support technicians (top 25%) earn over £43,911.
About this role
IT user support technicians provide technical support, implementation and operational expertise within IT and technology environments. They configure systems, troubleshoot issues, implement solutions and ensure technology infrastructure operates reliably and securely.
Key responsibilities
- Installing, configuring and maintaining IT systems and infrastructure
- Troubleshooting technical issues and providing user support
- Implementing security measures and monitoring system performance
- Documenting technical procedures and configurations
- Collaborating with development and engineering teams
Qualifications and entry routes
Typically requires a degree, HND or professional certifications in a relevant technology area. Certifications such as CompTIA, Cisco (CCNA), Microsoft (Azure/365) or AWS are valued. Apprenticeships provide alternative entry routes.
Career outlook
Strong demand across all sectors. Cloud, cybersecurity and data management skills are particularly sought after.
Key skills
Common industries
- Technology
- Financial services
- Public sector
- Telecommunications
- Managed service providers
Data coverage
Salary Range (2025)
Estimated Career Progression
Based on salary percentile distribution for this occupation
Entry Level
£23,820
0-2 years
Mid Level
£27,882
3-7 years
Senior
£43,911
8-15 years
Leadership
£55,710
15+ years
Potential career growth: ▲ +134% from entry to leadership
Salary Trend (2015-2025)
Gender Pay Comparison (2025)
Gender pay gap: 9.7%
Full-time vs All Employees (2025)
Full-time premium: +£814
IT user support technicians salary: common questions
How much do it user support technicians earn in the UK?
Is £35,128 a good salary in the UK?
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How much do the highest-paid it user support technicians earn?
Have it user support technicians salaries kept up with inflation?
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Figures: ONS Annual Survey of Hours and Earnings, gross annual pay. UK full-time median £39,039 (2025).